Hot Design Troubleshooting

This guide lists known issues and troubleshooting steps for Hot Design. If you encounter a problem not listed here, please file a bug report.

Known issues

Description: The external tool window opened but is now off-screen or minimized.
Cause: The window may have been positioned outside the visible screen area or minimized.
Solution:
- Click Overflow Menu > Window > Show Tools In-App to close the external window.
- Then toggle it again Show Tools In-App to move tools back to the main view.
- Alternatively, check your taskbar to see if the window is minimized and restore it.

Description: Changes made in the app aren't reflected in the external tool window, or vice versa.
Cause: Communication between the external window and main app was interrupted.
Solution:
- Check your connection status in the toolbar (connection icon).
- If offline or disconnected, reconnect and try the action again.
- Close the external window and reopen it by toggling: Overflow Menu > Window > Show Tools In-App.
- If the issue persists, restart Hot Design.

Description: When clicking the file picker button in Chat, nothing happens, or images won't attach.
Cause: File picker may not be initialized, or file permissions are blocked.
Solution:
- Ensure you have read permissions on your file system.
- Verify that you're using a supported image format (.jpg, .jpeg, .png).
- Close and reopen the Chat panel, then try again.

If you encounter recurring issues or specific scenarios not covered in this guide, please consider the following:

File a bug report.
For details on how to share feedback and suggestions, see Providing Feedback for Uno Platform Studio.

Your input matters, it helps us continuously improve the Hot Design experience for everyone.